Explore the gear for your next adventure

Shopping cart

Your cart is currently empty

Return and Refund Policy

Return and Refund Policy

Last updated: August 14, 2021

Thank you for shopping at Powderhound Sports.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to POHO Enterprises LTD, 2040 Columbia Ave Rossland, BC V0G1Y0.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Powderhound Sports, accessible from https://www.powderhoundsports.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

By visiting this page on our website: https://www.powderhoundsports.com/

By phone number: 250-362-5311

By mail: PO Box 1835 Rossland, BC Canada V0G1Y0

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Warranty Returns

Please refer to our Warranty Return Policy

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:



Powderhound Sports - Attention Returns

PO Box 1835

2040 Columbia Ave

Rossland, BC

V0G1Y0

Canada

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By visiting this page on our website: https://www.powderhoundsports.com/

By phone number: 250-362-5311

By mail: PO Box 1835 Rossland, BC Canada V0G1Y0

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »